Job Detail

Job Description

We are currently looking for Assistant Front Office Manager having experience in either 5 star or 4 star hotels.

About the Role:
As Assistant Front Office Manager, you will be responsible in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. An Assistant Front Office Manager is responsible for managing the first impressions of hotel Guests.

Summary

• Assist in the day-to-day operation of the hotel front office
• Supervise the operational activities of the hotel front desk within hotel guidelines to provide the highest standard of courteous service while permitting acceptable profit levels.
• Assign, coordinate, and supervise work activities of Front Desk Agents.
• Ensure work is completed to include, shift closings, room deposits, refunds and rebates
• Prepare and conduct Front Desk meetings and resolve issues.
• Perform house counts and review daily arrivals, identify potential problems with rooms’ activity and take appropriate action.
• Train and develop Front Desk Agents.
• Review and resolve dispute accounts and Housekeeping discrepancies.
• Take personal responsibility for correcting customer service.
• Leading our front office team and maintaining a level of professionalism according to the standards.
• Adhering to all policies and procedures set forth by the hotel.
• Balancing the house and blocking rooms according to the standards set forth by the Hotel.
• Ensure adherence to all credit procedures in the front office, reviewing high-balance report and follow up with credit manager or front office manager if needed.
• Ability to handle relocation of guests according to established procedures.
• Ability to interact and mingle with guest - explain about the lobby to make them feel welcome and as though they belong to the hotel.
• Maintaining guest satisfaction by dealing with guest concerns both in person and by correspondence.
• Promote and motivate agents to continually enroll guests and achieve monthly goals set by the front office manager
• Response and adherence to emergency procedures. Ensuring a smooth response and coordination of appropriate departments during all emergencies.

Qualifications:

- Has at least 5 years hospitality experience

- Working as assistant front office manager for at least 1 year

- Experience working in a 4 or 5 star hotel

- Knowledge in Opera System is a MUST

- Currently in UAE

Skills Required

• MS Office
• Strong Communication skills
• PMS Opera