Job Detail

Job Description

Main Responsibilities:

• To promote and ensure guest satisfaction, achieved through his/her ability to develop and maintain a strong team environment, placing emphasis on Associate satisfaction and delivery of prompt, courteous service.
• Prompt and courteous delivery of all orders, maintaining a positive image through all each guest contact and through cleanliness of guest areas.
• Assure total guest satisfaction in the service of food and beverage through the supervision of prompt and courteous delivery of all Restaurants and Room Service orders.
• During shift, ensure that guests are satisfied by assisting with serving, seating, communication with kitchen, and by striving to speak to all guests.
• Assist in maintaining a highly motivated and well trained staff.
• Open and close shift in accordance with Manager’s checklist.
• Train, maintain and enforce all staffs as per the service standards of hotel.
• Properly execute revenue and check control procedures on shift.
• Maintain a safe and sanitary work environment for all staff and guests.
• Gather and implement all proper tools for running shifts (i.e. schedules, floor plans, reservations, checks).
• Find solutions for problems such as call outs, last minute bookings, or any other daily problems that may arise.
• Be on the floor during entire meal period and ensure adequate coverage.
• Ensure that only a quality product is being served.
• Maintain proper staff uniform standards.
• Assist any staff in his/her job performance, when required, to ensure guest satisfaction. Assist in implementing an effective training program for new and current staff.
• Encourage problem solving by staff through proper training and empowerment, to ensure guest satisfaction.
• Establish effective communication with staff to gain their trust and respect through his/her hard work.

Skills Required

• Communication Skills